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IQVIA Manager, Project Support in Parsippany, New Jersey

Manager, Project Support

Manages productivity of staff providing back-office support services for customer engagements in IQVIA’s Contract Sales & Medical Solutions North America division (CSMS NA). Manage employees in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Partners closely with Talent Acquisition to ensure onboarding process and background check clearance is progressing for new hires. Also interact regularly with internal cross-functional departments and external stakeholders in support of CSMS projects from initial implementation planning through final deployment of sales and medical teams. This individual also manages Fleet Administration staff and vendors, utilizing a strong working knowledge of industry standards of pharmaceutical programs, and understanding of legal and compliance risks, and mitigation approaches. Will analyze vendor reports and metrics, organize key findings and, proactively deliver status to Director, Project Management & Support. Finally, maintains a focus on continuous improvement for internal and customer facing processes and operations.

RESPONSIBILITIES:

  • Supervise and manage small team (5-6) of Project Coordinators. Also manage Fleet Administrator (one position).

  • Manage workload balance for staff, ensuring adequate resources are available to meet existing and new CSMS projects.

  • Responsible for Performance Management of direct reports—i.e., goal setting, weekly check-ins, coaching, career planning, end-of-year reviews, and related compensation activities.

  • Work closely with CSMS Project Leads to verify quality of support services, monthly deliverables, and prioritize new requirements, as they arise.

  • Coordinate planning activities as needed with other functions and stakeholders within the organization.

  • Oversee day-to-day management of the US Fleet Program for field-based employees.

  • Lead overall vendor management for fleet program; monitor purchase orders, invoicing, and budget alignment for clients contracting with CSMS for these services.

  • Understand business needs and ensure Project Support processes and operations are aligned.

  • Control and sign off on weekly time reports and expense reports with particular emphasis on timeliness and accuracy.

  • Lead new hire Project Support orientation presentations/training for new Field Managers.

  • Responsible for documenting standard operating procedures (SOPs) and functional area policies (FAPs) related to the duties and programs within the Project Support workgroup, described above.

  • Provide input to senior leadership in the development and administration of related programs.

  • Support employees to follow the corporate standards and vocational development program.

  • Support Sales Management and other key stakeholders to prioritize staff workload and respond to a variety of requests on a regular basis.

REQUIRED CAPABILITIES:

  • Excellent verbal and written communication skills

  • Ability to establish and maintain effective working relationships with field-based employees, managers, clients, and other colleagues

  • Experiencing liaising with Talent Acquisition, Human Resources, Finance, Training, and Procurement functions

  • Proficient working with Excel (VLOOKUP, pivot tables, etc.), PowerPoint, Word.

  • Experience with Microsoft SharePoint 365

  • Knowledge of Roster Management tools or technologies is a plus (but not required)

REQUIRED EXPERIENCE:

  • Bachelor’s degree required

  • Minimum of 5 years management experience in a sales or medical operations department

  • Equivalent combination of education, training, and experience

  • People management, training, recruitment, appraisal, coaching, and leadership

  • Experience in Pharmaceutical, Biotechnology, or related Healthcare industry; commercial pharma experience a plus

  • Experience with Fleet Administration and vendor management

  • Duties may require compliance with client or third-party requirements that all those performing services on the client site or at other third-party facilities are fully vaccinated. All U.S. employees and contractors are required to complete a short form in Workday providing their COVID-19 vaccination status and proof of vaccination, if applicable. Note - IQVIA complies with all applicable laws regarding reasonable accommodations for religious, medical or other legally protected reasons .

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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