IQVIA District Supervisor - Durham, NC - 2724226 in Parsippany, New Jersey
The District Supervisor is primarily responsible for providing leadership through guidance, motivation, coaching, skill development, medical knowledge, performance management, and administrative support to Patient Support Specialists. The District Supervisor will create, implement and communicate operational vision for the assigned team and monitor progress towards agreed upon IQVIA and Client performance expectations. The District Supervisor must maintain a diverse and motivated team using the employee relations policies. Maintain fiscal responsibility of the IQVIA team and complete each year within assigned budget.
Recruit, interview and recommend Patient Support Specialist candidates
Be responsible for 180 day and annual performance review, resolving personnel issues, discipline and termination of Specialists
Communicate with client Project Lead on regular and timely basis
Acts as the primary link between client and IQVIA for all operational and Human Resources needs
Monitoring Patient Support Specialist calls in order to assess patient interactions to ensure program guidelines are strictly adhered to for compliance.
Monitor work schedules, manage reporting, documentation accuracy and implement performance and/or disciplinary plans as needed
Monitor telephony platform metrics for each Specialist
Prepare monthly individual and project summary reports for client
Assist with the planning and delivery of training and client periodic meetings
Review and approve expense reports; monitor compliance with expense policies as required by the program work order.
Monitors compliance regarding proper and appropriate use of approved client resources
Monitors timekeeping and attendance for IQVIA employees
Any additional duties as assigned by program management.
Bachelor’s degree preferred.
Patient support program experience preferred (2+ years).
Previous management experience (2+ years) preferred.
Minimum of 1 year of management experience of telephonic and/or call center teams required.
Must be able to manage multiple tasks and have excellent organizational skills.
Ability to examine business environment and develop/execute in response to program opportunities.
Candidate should have a working knowledge of the market including trends and issues as they relate to customer service and virtual communications.
Ability to lead and drive for results in cross-functional teams. Strong planning and prioritization skills.
Strong and effective presentation skills; excellent communications skills – both written and verbal.
Initiative and vision: develop strategy and deliver results.
Drive and enthusiasm.
Exceptional interpersonal skills and the ability to build and inspire support for initiatives.
Ability to build and maintain relationships with third parties using strong collaborative and communication skills.
Proven success working with or within patient-centric organizations or other patient health-related, community- focused organizations providing services to targeted populations.
Fully competent in MS Office (Word, Excel, PowerPoint, Salesforce).
Five9 Telephony platform experience preferred.
Duties may require compliance with client or third-party requirements that all those performing services on the client site or at other third-party facilities are fully vaccinated. All U.S. employees and contractors are required to complete a short form in Workday providing their COVID-19 vaccination status and proof of vaccination, if applicable. Note - IQVIA complies with all applicable laws regarding reasonable accommodations for religious, medical or other legally protected reasons .
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at firstname.lastname@example.org to arrange for such an accommodation.
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
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