Job Information
IQVIA Solution Specialist (Support Connected Devices) in Madrid, Spain
Job Description Summary
Essential Functions
Responsible for Connected Devices Validation activity either integrated with Commercial off the shelf (COTS) vendor platforms or in house eSource Platforms. Here Connected devices refer to medical devices that support health data collection from Trial participants like ECG, BPM, Glucose Monitoring etc. This role will be responsible for business requirement understanding review, test case authoring and UAT execution
Responsible for creating site and subject facing documentation like Investigator Manuals, Patient Facing Guides, Site reference guides
Responsible for project managing the onboarding and operationalizing of the Connected Devices Solution
Responsible for providing support to the site through trouble shooting, problem identification, solution identification and resolution. This is done through Service Requests using the Service Desk tool.
Coordinates the routing and handling of Requests for Change to the next level of support under broad supervision.
Escalates issues relating to product support or product operations to the next level of support.
Works closely with various inter departments to ensure faster resolution and solution implementation
Provides feedback based on client experiences to product and professional services teams for product and process improvements.
Qualifications
Bachelor's Degree Computer Science, a related field, or equivalent experience
Understanding of Clinical trials is required
Experience with Clinical research and eSource platform is preferred
Experience with Connected Devices and data management of Connected devices is preferred
Experience troubleshooting issues with sites or customer is preferred
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
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