Job Information
IQVIA Global Customer Liaison Manager in Collegeville, Pennsylvania
We are seeking a Global Customer Liaison Manager to join Q² Solutions, IQVIA’s laboratory business in a remote position.
We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.
As a dedicated Global Customer Liaison Manager, you will serve as the first point of contact for one of our large clients and responsible for early engagement, preparation of budget modeling scenarios, prelim and final budget creation, contract execution, amendments, and ongoing study support for issue management.
What You’ll be Doing:
Managing strategic customer relationship across all therapeutic areas and Phases of drug development.
Reviewing protocols prior to finalization and provide input on cost and efficiency savings.
Serving as the face of the customer within Q² Solutions.
Serving as point of escalation for unresolved customer concerns.
Managing process to allow for timely completion of budgets and contracts.
Achieving revenue, bookings, and profitability targets.
Responding to all RFI/RFP requests and managing bid defense preparation and presentation.
Acting as point person/facilitator for joint process initiatives.
What We Are Looking For:
Bachelor’s degree in science-related field and minimum 7 years of clinical or research industry experience.
Previous pharmaceutical (or related) R&D experience required.
Basic knowledge of laboratory testing or experience working in a laboratory setting.
Other equivalent combination of education, training, and experience may be accepted in lieu of degree.
The Knowledge, Skills and Abilities needed for this role:
Knowledge of Pharma drug development process.
Ability to solve complex problems by assuring cooperation from multiple departments.
Excellent organizational, analytical, and problem-solving skills.
Excellent ability to communicate clearly within a global environment.
What We Offer You:
We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees’ physical, mental, and emotional, financial, and social well-being so they can thrive at home and at work, at any stage of their well-being journey.
To learn more about our benefits, https://jobs.iqvia.com/benefits (https://protect-eu.mimecast.com/s/KVD3CYOAsLD28oWi0eTcK?domain=jobs.iqvia.com) .
If you’re looking to unleash your potential, join Q² Solutions, IQVIA’s laboratory business, to help make the extraordinary possible!
Q² Solutions, IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other. https://www.q2labsolutions.com/careers
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/q2-solutions-eoe
Q² Solutions’ ability to operate and provide certain services to customers and partners necessitates Q² Solutions and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/q2-solutions-covid-19-vaccine-status
The potential base pay range for this role, when annualized, is $88,100.00 - $146,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled